The slogan "First address for change of address" not only documents the size of the company, it is also an expression of the high quality standards that all confern operations set for themselves: "Only satisfied customers are long-term customers." In order to improve the quality of all services even further, confern has introduced a quality management system that was certified to EN ISO 9002 in 1994 and expanded to EN ISO 9001 in 2002. In addition, all employees participate in training events at regular intervals. After each move, customers are asked in writing about the quality of the services provided, with the result that "95 percent of all customers would move with confern again."
With a joint image campaign, the German moving cooperatives are launching a communication offensive for sustainable positioning in Germany. As central medium the Internet side www.umzugsqualitaet.de offers orientation, worth knowing information approximately around the service removal, as well as the characteristics and advantages of removal co-operation.
With the campaign the initiators set a signal for the operationally active trade. The demarcation of the specialized enterprises locally from pure switching platforms, not licensed transporters and unprofessional and unseriösen removal aids is the main request.
Only the actual removal enterprise, thus the genuine specialized enterprise, offers the crucial advantages for a good removal, which guarantees reliable security to the customer.
The companies of the cooperations are:
- on site,
- and fair.
They have the necessary performance qualifications, ensure the provision of specialized personnel and have a modern fleet of vehicles and professional technical equipment. Mediation platforms and visual Internet portals usually meet only a few of the above criteria and often do not meet the actual needs of the movers. Together, the relocation cooperatives in Germany represent more than 200 individual companies with over 10,000 employees nationwide.
Further information on relocation quality at: www.umzugsqualitaet.de
Successful for the second time: confern receives "German Service Award 2019".
After 2017, confern wins the German Service Award for the second time, drawn by the German Institute for Service Quality and the broadcaster n-tv. 501 companies competed in 12 industry categories, only 39 were able to convince with service and customer orientation at the 9th award ceremony - among them confern in the category "Living". Good service is rewarded by the customer . The company's commitment to continually investing in customer service and advice has thus paid off once again. The award, which is presented every two years, is based on evaluations of studies and customer surveys. A total of around 21,000 undercover test contacts and customer opinions were included in the ratings. "Our core competencies, with which we score points with customers, are sound advice, individualized offerings and a convincing quality of service," was the assessment of Andreas Kölling, Managing Director of confern, at the awards ceremony on February 21, 2019, at the Bertelsmann Representative Office in Berlin.