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Find our frequently asked questions about moving here
Find our frequently asked questions about moving here

Moving F.A.Q.
Frequently asked questions

We are happy to answer frequently asked questions about moving here:

How much will my move cost?

How much will my move cost?
How much will my move cost?

The moving price is made up of many factors. For the actual transport (loading - transport - unloading), in addition to the volume of the move, the distance in particular is decisive. Further factors are, if desired, the packing and unpacking work, the furniture dismantling and assembly as well as the order of the packing material. The installation of a no-stopping zone, the transport of pianos or grand pianos or the temporary storage of the removal goods are also relevant points for the determination of the removal price. We will be happy to provide you with a binding estimate - please contact us.

Can I move with confern only in Germany?

confern offers removals all over the world
confern offers removals all over the world

No, we have been working for our customers all over the world for many years, whether London, Moscow, New York, Rio de Janeiro, Cape Town, Singapore or Sydney - we move you there and back again, but of course also from Hamburg to Munich or from Cologne to Berlin.

What are the quality standards in confern?

confern - quality standard: 95% of all customers would move with us again
confern - quality standard: 95% of all customers would move with us again

All confern operations are ISO 9001 certified and are regularly audited by an independent certification organization for compliance with the defined quality specifications. In order to permanently improve our quality, we also conduct extensive customer surveys. The result: over 95% of our customers would move with us again.

When do I need to start planning the move?

Start planning your move early
Start planning your move early

It is best to start planning four to six weeks before the move. This gives you and us enough time to discuss all relevant points and organize everything necessary. In individual cases, it is of course also possible to respond at shorter notice. It is best to contact our relocation consultant directly and ask whether your desired date is still possible.

How do I determine my moving volume?

With the virtual survey we can easily determine the volume of the move
With the virtual survey we can easily determine the volume of the move

The easiest and fastest way is to use our smart video chat function. Book your appointment online and discuss all points with our service team. You will then receive your individual offer including first-class documentation.

Make an appointment now for a video inspection with one of our moving consultants - the appointment is free of charge for you.

Environmentally conscious relocation according to DIN ISO 14001

We drive only with the
emission classes EURO 5+6

  • Modern truck fleet
  • Use of recyclable materials
  • Avoid waste instead of disposing of waste
  • Certification according to DIN EN ISO 14001
  • Responsible use of energy and water
DIN ISO 14001
DIN ISO 14001

Who is my contact person during the move?

There is always a contact person at your side during the move
There is always a contact person at your side during the move

From the first contact until the completion of all work, you will always have the same relocation consultant. This ensures that no information is lost and that you, as our customer, receive the best possible service. In case of need, the other confernler are of course also at your disposal.

Can I rent or buy packing material from you?

We will gladly provide you with the necessary packing material for your move
We will gladly provide you with the necessary packing material for your move

Of course, we will provide you with our professional packing material in good time before the start of the move if you wish. If you are unsure about one or the other item, we will be happy to help you with the packing. Here you can find more information about "packing".

How am I protected against moving damage?

Our special transport insurance saves inconvenience
Our special transport insurance saves inconvenience

The legal liability of the forwarder exists automatically and does not require a separate agreement. However, it is limited in terms of reason and amount (§§ 451 ff. HGB). In order to spare you all conceivable inconveniences in the event of damage, we offer a special transport insurance policy , the coverage of which considerably exceeds the statutory liability provisions. Please contact your relocation consultant.

Can I store my removal goods temporarily with you?

Storage - When your household goods need a break
Storage - When your household goods need a break

If we are not able to unload your removal goods directly, either because your new apartment is still being renovated or you have not yet found a new apartment at your destination, you are welcome to use our storage service . We are also happy to help with partial storage during your stay abroad. If you have any questions about the process and the possible storage locations, simply contact your relocation consultant.

Is your estimate binding?

We will be happy to provide you with a suitable estimate for your move
We will be happy to provide you with a suitable estimate for your move

Yes, the price is binding on the basis of the agreements made up to the specified date. Should there be any changes later, e.g. if additional ancillary services are required or the volume of the move changes, then we will be happy to provide you with a new quote. Should additional work become necessary during the move, this will be charged subsequently according to the effort involved.

These numbers speak for us

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100% CONTACTLESS

In record time to the relocation offer: uncomplicated, smart - simply smart!

  1. Book online appointment
  2. Discuss moving details
  3. Receive an individual offer