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Frequently Asked Questions

Moving? You've got your hands full. Many moving tasks can now be done online. That saves time, money and nerves. However, special attention is still paid to an early start to relocation planning.

This page provides details answers to the most frequently asked questions about moving!

  • What will my move cost?
    • The cost of a move is influenced by several different factors. With respect to the actual "transport" (loading – transport – unloading) not only the volume of your furniture and effects but especially the distance between your old and new home is an important factor. Other cost factors include, if desired, packing and unpacking, dis- and reassembly of furniture as well as providing the packing materials required. Whether or not a parking permit/reservation is needed for the moving van, moving a (grand)piano or perhaps storage in transit if necessary: all these things influence the total cost of your move.We're more than happy to provide you with a firm quote – just give us a call.
  • Can I only move with confern within Germany?
    • No, for years we have been moving our customers worldwide, whether London, Moscow, New York, Rio de Janeiro, Capetown, Singapore or Sydney: we'll move you there and back. Just as professionally as from Hamburg to Munich or from Cologne to Berlin.
  • What quality standards does confern adhere to?
    • Each and every confern member is certified according to ISO 9001:2000 and are regularly assessed by an independant quality auditor. In order to continually improve quality standards, confern routinely conducts in-depth surveys with its customers about the moves it carries out. The result: over 95% of our customers would move with with us again.
  • When should I start planning my move?
    • ts best to start planning at least 4-6 weeks in advance of your projected moving date. That way you (and we) have enough time to discuss all the relevant points and to make the necessary arrangements. Of course, from time-to-time it is possible to react more quickly and schedule a move on short notice. Why not contact one of our move consultants now and find out if the dates you have in mind can be arranged.
  • How can I calculate the volume of my move?
    • The quickest and easiest way is to just complete the confern inventory list, available as a convenient download. If you have any questions about it (or anything else regarding you move for that matter), our move consultants are more than happy to help.
  • Who is my point of contact during the move?
    • From the first contact and continuing right up until your move is completed, you'll have a single designated move consultant assigned to you. In this way we can be sure that nothing is overlooked, that you always know who's responsible, and that you never have to explain anything twice to two (or more) different people.However, should the need arise, the rest of the confern team is always at your disposal.
  • Can I rent or buy packing materials from confern?
    • Of course we can supply you with any necessary professional packing materials you need for your move, which can either be "loaned" (use and return) or bought outright, and you can pack everything yourself. Should you require assistance with special items or situations, we're more than happy to assist you. You can find more information on packing here.
  • How am I protected against damages?
    • A moving company's liability to the customer in the event of loss or damage is governed by the German Commercial Code (HGB) and requires no special contract or arrangement. This legal liability is however limited in scope (§§ 451 ff. HGB).To help you avoid any unpleasant surprises in the event of loss or damage, confern offers its own special transport insurance, the coverage of which goes well beyond the limited legal liability. Ask your move consultant for details.
  • Can I temporarily store my household goods and furniture with confern?
    • In the event that you are not able to move into your new home immediately, or if you just haven't found the right property in time, you can take advantage of our storage services. Even for interim storage of small volumes during a stay abroad, we have the right solution for you. Again, just ask your move consultant for details.
  • Is your quotation binding?
    • Yes. The price we quote is based on the information provided by you during the pre-move survey and is binding upon confern for the time-frame stipulated in our offer. Should modifications become necessary at a later date, for example if additional services are required or if the volume of your move changes, we'll be happy to provide you with a revised quotation. Any additional services that are requested by you or become necessary during the move will be invoiced according the the actual time required and materials used.